Hotel Caritas Negombo

The room as well as the bathroom were very clean and comfortable. You were provided with clean towels which we really appreciated. The host was very nice and welcoming. Overall a very pleasant experience. We had a slight problem with our curtains since they fell of while trying to open them, which was a disadvantage for the host rather than for us, but the host was really nice about it, didn’t make a big deal out of it which we really appreciated.

I couldn’t really figure out why the water in the bathroom was only hot, but maybe this was a temporary problem. The wifi also didn’t work perfectly.

The location is good, you can walk to the train station, city, exchange money etc. Room overall is clean, the bed is comfy.

I didn't know the gate is locked and staff informed us that he'll be opening the door from 6 am to 10 pm. We stayed new year's eve and feel like we couldn't go out pass 10 pm which is silly cause the point of holiday is to go out and we're not kids. Staff didn't speak much English which is whatever we don't mind but there was a washing machine and dryer which we then used, as you'd think if they put it there in the kitchen it means you can use it. I got a message accusing me for using the machine secretly and to pay an extra 1000 rupees for my laundry which I wouldn't mind paying if the message isn't so rude. There was nothing there in the kitchen or on the machine that stated laundry extra charge, and we definitely weren't trying to hide using it as we hung our clothes outside. It was 10.40 so we were still packing, the check out is at 11 and we were pretty much being told to go. Wifi doesn't work the whole time we were there, so we got a sim card instead. They also don't have change money for my payment, I still didn't complain but I definitely wouldn't want to go back. Staff was nice enough to tell us to wait inside for taxi but I couldn't wait to get out of there. Photos look nicer than the actual property.