Novotel Tallinn

Clean, new, roomy.

Breakfast below standard observed elsewhere in the Baltic countries in this category. Staff not yet fully trained. Could spare a smile from time to time.

Restoran ja hommikusöök on väga mõnus. Tuba kauni modernse väljanägemisega.

Toa valgusseadistused on veidi segadusse ajavad.

Czystość, dobre śniadanie

Okazało się że zamówiony pokój jest niedostępny. Obsługa zamieniła jeden pokój na dwa mniejsze pokoje ale o udogodnienia i rekompensatę trzeba się było prosić.

The hotel is nice overall, with a good design and an excellent location, close to both the Old Town and the harbour. The location is definitely one of its main advantages.

Service was not perfect. The cleaning was poor on some days, and the towels were not changed. The air conditioning could not be adjusted, so it was too hot at night and uncomfortable to sleep. We also had an issue with the payment. We paid the full amount in cash at check-in. However, when we were checking out, we were asked to pay again because our payment had not been recorded in the system. We explained that we had already paid at check-in, and the employee said it was fine and there was no problem. After that, however, I received a phone call regarding the same payment issue and had to explain the situation again. Considering that the hotel is quite expensive for its category, I don’t think the level of service justifies the price.