Israel met us at the property and was available for questions - made check-in easy. We did have to leave a deposit though. We were left a nice welcome gift of snacks and beer/wine.The villa is very spacious throughout and is ideally suited for 2 families as there are two sets of 2 bedrooms with their own bathrooms. Kitchens and bathrooms are well-stocked including provision of pool towels. The pool is heated but we were there in April and it could be cool if there was a breeze. It has a really good outside area including a good bbq.The ping pong table provided hours of fun and there are also lots of books (mainly Spanish / German) and board games. There are two large smart TVs too with Netflix, you-tube etc...The villa is around 15 mins from the airport and 45 mins drive from the main tourist areas. The roads around the villa are narrow / steep (like a lot of Tenerife) but there are very few cars using these roads. We didn't have any trouble driving to the villa.