EVEN Hotel Hangzhou West Lake by IHG

I highly recommend this place for travellers in Hangzhou. The service is unmatched. Most staff speak English. They’re always available for help! It’s in a great location with the night market just steps away. It’s a pleasant walk to West Lake. The hotel is very new and modern. The breakfast buffet was fabulous and offered a huge variety of very fresh food.

Wonderful stay especially we were bumped up to a huge premium room. Location was so convenient with a less than 10 min walk to In77 shopping area. Easy to call for Didi. The staff always had a smile on their faces and would walk towards us the moment they saw us walking towards the reception. We had parcels delivered n were strangely left at the pickup boxes in the building instead of hotel receptions. Staff were so swift and most helpful in picking them up. Even helped to call the delivery person as I didn’t know pickup must be within 24 hours. Well, hotel staff took care of it! Don’t bother buying water cos housekeeping was very generous giving many bottles daily. Plenty outside the gym too. Gym equipment were basic but enough for a quick workout after a big meal. Such a lovely stay!

Front desk staff are friendly and very helpful.

Really nice hotel in all the aspects and very convenient with a laundry service for free