The house actually looked better in person than online which was impressive. The clubhouse area with pools I felt was small in scare in comparison to how many units are on site. It was very crowded. Also you are only allowed 5 cars per unit which is hard to do when a house accommodates 26 people and you have a lot of people going. I requested a 6th pass 2 months prior to going and was approved only to have my 6th arrival turned away at 10:00 pm at night with 4 sleepy children. Even having the confirmation email we were not able to get my son and his family in. Finally I had to turn my pass in and go off site and park my suv at a nearby business and hope that I wouldn’t get towed while we waited for about 20 more hours before it was straightened out. It is nerve racking to get in the main gate but there is a second entrance that was easier. We only had 16 towels for 21 people when it said that we had 42 towels. I reported this but did not ever get anymore towels. The water wasn’t working at all for about 20 at one point but was quickly fixed. The house was nice overall but the oarking issue would probably prevent me from returning. The online person who helped me was wonderful and helpful to the best of her ability but was limited on some of the things that she could fix herself.