Private Pool 5BR Solterra Retreat by Disney

Our stay even before our arrival was a rough start. The additional fee was never warned until 1 day prior to our stay. The resort check in person was just so rude. Communication with the host was a bit hard. I had to go through Vrbo customer service to communicate. When we arrived at the place, the coffee maker did not work nor did the dishwasher. This was communicated to the host. Who did not respond at all. The beds were all so uncomfortable. We discovered there only wood slats holding foam mattresses up. The bed sheets and pillow cases smelled like it wasnt changed out. It didn't appear the cleaning people cleaned the place. There were trash behind the dresser under the TV and under the beds.