Hanoi Grand Sun Hotel

Peter, the owner, was very helpful even before our arrival and kindly arranged our airport pickup, which we really appreciated. The receptionist lady was also very friendly and welcoming throughout our stay. The hotel itself is a little old, and both the hotel and elevator quite small, so there is some room for improvement in terms of comfort and facilities. Unfortunately, someone accidentally occupied our assigned room, and we were moved to a family room on a lower floor instead. While we appreciated that management provided an alternative room, this situation was inconvenient. I would recommend that management improve their room allocation and security procedures, ensuring that rooms already assigned to guests are properly secured and that vacant rooms are locked to prevent anyone from entering or occupying them by mistake. Overall, we appreciated Peter’s assistance and the friendly receptionist, but better room management would be good.

Good location

tot

Easy to find.

Forced to pay cash - machine was conveniently broken.