It was my first time using the vrbo app and I was happy I made this my first experience. We stayed for one night so that my daughter and her cousins had a sleepover. The host was on it from responding to questions before actually booking and through out my time there with any questions. The amenities the facility offers made this a plus. There was also a receptionist at the front desk there until about 6 she was knowledgeable, friendly and assisted with parking and locating the amenities. Needles to say everything was well worth it the kids did not even find the need to want to leave the building. I will definitely be booking for future stays.