Golden Plaza Hotel - Free Massage

Отличное место расположение - центр города. В нескольких минутах ж/вокзал, станция метро, рядом с отелем автобусные остановки 2 минуты и Ты можешь уехать в любую популярную достопримечательность: музеи, фуникулер и т.д, Центр Гейдара Алиева 1,8км.

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I was traveling to Baku for the Qarabag v Newcastle United game. I managed to book early to avoid the regular algorithm price rises so managed to find a place that was relatively cheap, something looking like an old school, dated BnB from back in the 80s that was about 20 years behind the times, at least that's what the images gave the impression of. Unfortunately I booked without doing my regular due diligence, I usually make a search on what ever booking site I'm using, then cross reference that search on other search engines to see if the reviews match up. Unfortunately, they didn't, Google kicked up 275 1 star reviews that varied from bed bugs with guests being eaten alive, to rude members of staff, foul smells and poor food.. So needless to say I contemplated booking elsewhere, then came the predicted price rises so ended up just sticking with what I had. To make matters worse, I received notifications of around 12 different name changes during the 10 days before my arrival, this was seriously concerning, I noticed a hike in their reviews too. The name changes seemed to wipe the slate clean. Was this an attempt to cover up the bad reviews and give themselves a clean slate? If it was, then it was completely justified because this place was amazing. From the second I set foot in this place I was greeted with cleanliness, tiled flooring, friendly staff. I was given a modern key card and instructions on how to get to my room. A short lift to the next floor or a walk up a very modern spiral staircase and you're met with a well lit room with a restaurant and modern tilled flooring. Nothing like the images I had been sold in my original booking. It seems the only thing this hotel hadn't updated was their hotel listing page on booking.com. Everything worked flawless, I walked down a well lit, tiled corridor to my room.

It was a little hike from the centre of town but this is no reflection on the property.

The staff in the dining area were very friendly and kind. The location was also convenient, as it was easy to reach the main attractions by taxi from the hotel.

The rooms were quite dirty, worn out and poorly maintained. The photos on Booking.com were most likely taken a long time ago, as the rooms looked much more run-down in reality. The cleaning was not done properly, and the bathroom was also quite dirty. We did not dare to use the air conditioner because the inside appeared to be moldy. The electrical sockets were in terrible condition, and our phone charger almost fell out because the sockets were so loose. We also could not charge two phones at the same time, as neither phone would charge when both were plugged in. The hairdryer did not work, and the TV was very basic, with YouTube being practically the only usable feature. The food selection was limited, although the food itself was tasty. However, the food was served reheated in a microwave. We were also promised an airport transfer from the airport to the hotel through messages, but the driver never showed up. When we arrived and contacted the hotel, we were told that the driver was probably asleep. As a result, we had to find another taxi at a much higher cost. When we asked about a refund or compensation for the additional expense, the hotel staff claimed that the taxi service was actually offered from the hotel to the airport, even though we still have the original messages clearly stating that the transfer was supposed to be from the airport to the hotel. This was very disappointing and poorly handled. Overall, the hotel did not meet our expectations, especially considering the condition of the rooms and the facilities.