Hotel Qamar Lux

Very nice place. Great staff, pretty good food and drinks. Was a little bummed we weren’t able to go into the ocean due to the sargassum problem, but that’s not the hotel’s fault. Ac in the room wasn’t the best, and we did have a few critter’s in the room, but… we are surrounded by water and trees so it was somewhat expected. Other than that, everything was great!

Beautiful property by the beach. The staff was really friendly and helpful. It’s ideally located close to many great restaurants, beach clubs, cenotes and lagoons. Staff was helpful in arranging transportation from and to the airport, they also helped renting ATVs to use in the city.

This stay was the favourite part of my holiday

The staff was very helpful, and the property was clean. I would like to stress that the staff was extremely great throughout our stay. They helped us book tours with discounts, they moved our luggage, and were very prompt when communicating and solving issues. Our frustrations are centered on maintenance and upkeep of the huts. I would like to note that we had quite a few issues. We had to change rooms one night into our five night stay because the first room (#2) the AC was not working properly and some of the windows were not fully covered. Due to the integrity of the Huts, the air was not contained. Although the integrity was much better in our second room, it was still only cool/cold directly in front of the AC. Maintenance needs to be done on the roofing. The power turned on and off multiple times throughout the night, therefore the AC would turn off and the room would quickly heat up. On our last day, the water shut off, and we were not able to shower until later in the morning. Something else to know: the $50 included restaurant/dinner credit is only utilized when ordering a dinner entree. This is not just a restaurant credit. Additionally, this does not impact my rating, but please note that we found a scorpion, multiple lizards, multiple crabs, and lots of bugs. We also found bugs in the bed quite a few times. I understand this is a beach hut type property so some bugs may be natural, but there were quite a few critters inside of the room.