Lopesan Caoba Lagoon Resort, Spa & Casino

Awsome

The property was absolutely gorgeous, and while the hotel was not on the beach it had huge and gorgeous pools. It had all sorts of amenities for families and children. On the negative, there was still some construction and employees were working on things, such as installing lighting, roofing on walkways, landscaping, and furniture installation around the hotel. Also the walk to the beach took 15min. There was also a widespread power outage that affected Lopesan Costa Barbato and Caoba Lagoon. There was no power at the waterpark or the wave pool, none of the cascades worked, no elevator, no AC on the properties and restaurants, and certain foods were affected and not served. Both properties were with NO AC for nearly 24 hours. But! the reason that I did not give the hotel full stars in my rating was because we asked for a manager several times, and while the staff was very polite and trying to hear our complaints during the outage, no manager ever showed up. We were told he was on property…. a lot of people were outraged and hanging around the lobby for an explanation, but no manager ever came out to talk to us; we heard his name was Ivan. And now with the positive, the staff smiled a lot, they danced to entertain us. They were very polite and very helpful. The food was good and plentiful; they had something for everyone. Some of the à la carte restaurants were really good. We’re definitely thinking about visiting in the future maybe when the property has it more together.

I was nervous about booking after reading so many negative reviews, but I’m so glad I didn’t cancel. We stayed in Caoba Lagoon. Check-in was smooth, and we were in our clean room within 30 minutes. Restaurants: Reservations through the app were easy. We tried the Thai, Mexican, French, and Italian restaurants. The French and Mexican were our favorites. The staff at the Mexican restaurant surprised me with a birthday song and dance. At the Thai restaurant my husband received the wrong meal, but they immediately offered to remake it. Service: We experienced excellent service. Despite speaking very little Spanish, every employee was friendly and attentive. Drinks were constantly refilled, and the staff was wonderful with our children. My only negative interaction was at the Bávaro coffee shop, but everyone can have a bad day. Power Outage: We lost power and A/C one evening. It was uncomfortable, but the staff handled it professionally despite some guests unfairly taking their frustration out on them. Cleanliness: Some areas had a musty smell, but our room was cleaned daily, fresh towels were provided, and the grounds were beautifully maintained. Beach/Construction: The Caoba Beach Club was still under construction, but we had full access to Costa Bávaro. We never had trouble finding chairs, and construction never disrupted our vacation. The resort isn’t perfect, but the staff worked incredibly hard, the food exceeded our expectations, and we made wonderful family memories. We’d

It was very good; I hope it stays that way.