Appart'hôtel Odalys City - Bioparc Lyon Est

Yes

Yes

Has everything you need for a comfortable stay with two electric hobs, a microwave, a dishwasher and a kettle. It also had plenty of cutlery and pots and pans for cooking.

Could have done with extra cleaning items to aid in keeping the kitchen tidy and a few extra dishwasher tablets.

Room was nice, clean even with small kitchen. But breakfast was super fantastic and wonderful, bigger and with more choice as usual France offer.

The room was clean and functional. However, there was no dish soap or dish towels so I don't know how we are supposed to use the kitchen and "leave everything dry and put away".

We have a 10 month old, so as other parents will know, you need to plan ahead carefully when travelling. Since this property advertises itself as "family friendly" with "family rooms" and other services, we thought it might be a good pick. I e-mail with at least a week of headway to check that there was early check-in so we could arrive and get our little one down for a nap. They wrote me back and said "Yes, it costs 30 EUR". Great. No problem. There was no information about it being subject to availability. I wrote to ask if they could confirm our early check-in and that the crib would already be in the room. No answer. I wrote back. No answer. No information. No explanation. We got plenty of spam messages from this "hotel" but no other information except that initial message, which never indicated that it was subject to availability. I even wrote to them that we would just plan around our child's naps at home before driving to Lyon if it was not possible. No response. When we arrived (13:00) the person claimed that there were no rooms available for early check-in and that "that is why they don't confirm". There was no "lack of confirmation". They gave us information that never indicated that it was subject to availability and then ghosted us. I would rate this hotel 0 stars for communication, 1 star for family friendliness, and would highly recommend that families reconsider. The crib, for instance, does not fit in the bedroom, so there's no point in wanted a second room so that the baby can sleep early while we continued to be awake. The kitchen did not have dish soap or dish towels (as written above), which is crucial for cleaning bottles. The breakfast did not have that much hot food and was definitely not worth 18 EUR per person and not so friendly for feeding a child. The early check-in situation was a complete farse.