The onsen was great. There were different types of pools to try. The outdoor onsen was beautiful, soaking in the onsen among the trees was relaxing. The products offered at the changing area were great. Many facial and skin products to use. The customer service is excellent. We left behind some clothes and only realized when we reached Nozo. The staff was so helpful and helped to arrange the items to be couriered to our Sapporo hotel. We are so grateful and thankful for the excellent customer service provided to us. When we checked into our hotel in Sapporo, the items had reached before us. Thank you very much 🙏.

The bathroom in the room is old and run down.

The Noboribetsu Grand hotel is indeed very grand, even if it's age is starting to show in some parts of the establishment. It does give it heart, and a definite Wes Anderson feel, so whether the slightly faded grandeur is a feature or a bug may well be subjective. We certainly found it charming. The rooms are well sized, and overall comfortable. The furniture looks, as well, a bit dated, but it's in good condition.The onsen has many options for different types of water and temperature, and it is big - it will spoil onsens in many other places for the ones such as us who are new to the experience! Nice cafe areas, gift shop, and a decent restaurant. Lovely maritime-themed lounge bar.

The bathroom in the room is starting to show signs of age, in design, but also in wear and tear. It is certainly a matter of preference, but for me, the western type bed was not very comfortable, as it felt quite soft, and I felt I was falling off it often in the middle of the night. While the hotel otherwise offered a very peaceful night, that hindered my sleep a little.

Onsen was great. We also loved the room. The futons were extremely comfortable.

Dinner and breakfast buffet was good but could be better!

Location near to onsen town.

the hotel facility looks dated and our of maintenance. Design very school and not so elegant. Old and dated and need an upgrade soon. The staffs all can’t speak English and you need to able to converse Japanese.