Eden Star Saigon Hotel

Staff were great to us...we will be back

WiFi was poor

We love the location and all the facilities and our room.

The bed and TV channels

Noise , expensive for what it is served

The rooms are far less appealing than they appear in the photos on the website.

I booked and fully paid for two rooms through Booking.com for my brothers. The payment was successfully deducted from my debit card, and the booking was confirmed. However, when my brothers arrived at the hotel, they were not allowed to check in because they could not present my physical debit card. This was unacceptable because the rooms had already been fully paid for in advance. I offered to verify the card by video call to prove that it was valid and belonged to me, but the hotel refused. As a result, I was forced to pay again just so my brothers could check in.