Prime Plaza Hotel Mataram

I love how soft the bed was. The check-in was easy and breezy. The welcome drink was ginger and it made me feel so much better after a long day. The staff was very friendly and a coincidence that my room was on the same floor as the spa and the pool

Breakfast is excellent

Everything Fairly new actually not even finished when I stayed there but the room was excellent The staff was very helpful. It is convenient to go to any place like further downtown or Sengigi or the port to go to Gili Grab works very well over there It has restaurants and cafes around you could walk to. I loved the breakfast very generous tasty with indonesian flavors. I appreciated the view on the rice field from my room and breakfast area. I booked also serveral times their spa and the massages were very good.

The pool but just because I thought the orientation was not great Regarding the spa, I hope in the future they will have a proper space to welcome guest not just a plain hotel room. I'm not saying it's bad but it kind of kills the vibe. Those are minor details

- Reception team (namely Arnold, Ale, Rahma, Arta) is exceptional. The level of Customer Service provided to me has been beyond expectation. It has been a pleasant experience overall. - Cleanliness is also 10/10.

- Lobby is too hot. Can the management install a few Air Cons. The heat is Too Much for guests to sit at the Lobby. I have to arrange meeting at the Chinese restaurant just because waiting at the Lobby is uncomfortable. - Soundproofing between rooms is insufficient. You can easily hear noises from corridor & next door rooms.