We loved this place! The great room is a phenomenal shared space for big or multiple families. I don't even think the pictures do it justice. The kitchen is beautiful and the room is so airy and perfect, especially with the sliding glass door to the deck open. Our kids loved the bunk beds and the pool table. The location is walking distance to the Big Bear Alpine Zoo and a couple of great little food spots. My favorite part was the quick mile run (round trip) to the donut shop across the stream. The communication was phenomenal. Just be sure to check the events calendar for Big Bear, as we were surprised by an Alien Ant Farm concert/Motocross event across the street from the property on our first night.