Summary:

Spa update:

Today 19 October the sauna is reported broken and non-usable. The rest of spa amenities are operating normally. The sauna is expected to be fixed in December.



4-bedroom penthouse in Luum Zama, one of Aldea Zama's most exclusive communities. Enjoy the brand-new spa: hot and cold plunge, sauna, jungle pools, Temazcal and a yoga palapa (shared amenities). Free access to Beach Club. With Vacaanda we tailor your stay: tours, transfers, massages and decor. With Chef Please, a private chef cooks modern, Mexican-rooted menus right in your penthouse. Minutes from downtown Tulum and the beaches.



The Space:

🔝 **Top Features** 🔝

• Private swimming pool

• High-speed internet

• Self check-in available

• Restaurants and supermarkets within walking distance

• Concierge services

• Fully equipped kitchen

• Wellness facilities within the Luum Zama condominium, among the first of their kind in Tulum, including a temazcal, sauna, hot and cold plunge pools, and an indoor swimming pool. Please note that these facilities are currently undergoing maintenance as of June 30, 2026.



🛌🏼 **Bedroom Layout:**

**Bedroom 1:** 2 single beds — shared bathroom with Bedroom 2

**Bedroom 2:** 1 queen-size bed — shared bathroom with Bedroom 1

**Bedroom 3:** 1 king-size bed — private en-suite bathroom

**Bedroom 4:** 1 king-size bed



“The maximum capacity of this villa is 6 guests. However, the price may vary depending on the number of people staying at the property.”



📏 **House Rules:**

✢ Pets are not allowed unless approved in advance and subject to an additional security deposit.

✢ Smoking is not permitted inside the villa.

✢ Please notify us before allowing any additional person to enter the property so that the reservation can be updated accordingly.

✢ External staff or service providers are not permitted to enter the property for security reasons. If authorized, external vendors may be subject to an additional security deposit and extra charges.

✢ Cleaning service is not included. Additional fees will apply for cleaning services and for changing bed linens or towels.



Guest Access:

The apartment features a small private pool. Access to a beach club is included with your stay, as well as access to the Luum Zama wellness facilities, which are currently closed due to maintenance issues.



The Neighborhood:

Artila is located in Luum Zamá, within Aldea Zama, one of Tulum’s most exclusive neighborhoods, ideally situated between downtown Tulum and the hotel zone. Cafés, restaurants, and convenience stores can be found within walking distance.



Luum Zamá features one of the most complete wellness areas in Tulum, including a traditional temazcal, a hydrotherapy circuit, hot and cold plunge pools, a steam room, and other amenities. Please note that, as of June 30, these facilities are undergoing maintenance, and we hope they will be available again as soon as possible.



Downtown Tulum is approximately a 7-minute drive away, or 2.6 km from the property. There, you will find a wide variety of restaurants, bars, convenience stores, souvenir shops, and charming local experiences.



Tulum’s beaches and hotel zone are approximately an 8-minute drive away, or 3.7 km from the property, depending on your specific destination and traffic conditions. This area also offers upscale restaurants, souvenir shops, excellent beach clubs, bars, boutiques, cenotes, and many other attractions for a complete Tulum jungle-and-beach experience.



Getting Around:

We recommend renting bikes, motorbikes, car or use our private driver service in order to move around Tulum, to avoid excessive taxi fees since there is no Uber in town



Other Things to Note:

◘ DISCLAIMER ABOUT LIFE IN TULUM



Tulum is a place of enchantment, where ancient Mayan ruins meet lush jungles and the crystal-clear Caribbean Sea. As you embark on your journey to this tropical paradise, we kindly ask you to consider the following essential details:



1. Harmony with Nature:

Respect Nature, Be Respected: Our villa is nestled in an ecologically unique area, and we cherish our commitment to preserving its natural beauty. We kindly request your cooperation in avoiding littering in the surrounding areas. Respect the wildlife in their natural habitat. Conserve energy by turning off lights and using air conditioning judiciously. Ensure AC units are switched off when you leave the premises.



2. Fauna Encounters:

Wildlife Abounds: Tulum is home to a diverse range of creatures, from sea turtles to jungle-dwelling species. These animals may pass through or seek new habitats due to ongoing changes and construction: Please do not harm any wildlife you encounter. Notify us if you come across any animals so we can safely return them to their natural environment. Additionally, we strongly recommend keeping food in the fridge to avoid tempting these little friends, as we have no control over their persistent search for food.



3. Weather & Hurricanes:

Natural Occurrences: Quintana Roo is prone to hurricanes and heavy rains. We recommend comprehensive travel insurance to cover any cancellations related to these events or similar situations.



4. Navigating Tulum:

Growing Town: Tulum is rapidly evolving, and some streets may be challenging to locate or not fully paved. For example, zip codes can also be mixed, and streets with the same/very similar names or hard to find. Fear not: Our dedicated Concierge team will provide precise villa location details via an instant messaging app on your check-in date. Comprehensive check-in instructions will be given. We are committed to assisting you in every way possible during your stay. Welcome to Tulum! We're excited to be your hosts on this unforgettable journey, and we're here to ensure your experience is nothing short of extraordinary.



5. Humid Climate:

Tulum's climate is characterized by high humidity, particularly during the wet season. Visitors should be prepared for muggy conditions and changes in house construction materials, such as Chuukum stucco, which naturally adapts to the humid environment. Each topic provides valuable insights and guidance for visitors to Tulum, ensuring a comprehensive understanding of the destination's unique characteristics and considerations for a pleasant and informed stay.



6. Concierge Services

Our specialized Concierge team will be happy to arrange any third-party services you may need before or during your stay, such as tours, transportation, chefs, yachts, spas, decorations, etc. While we can help coordinate these services, we are not responsible for any situations that may arise with these external providers. Should any concerns occur, we will assist in resolving them, but we cannot be held accountable for external situations. Please note that this does not affect your experience with the villa itself. Additionally, our Concierge service is available from 8 a.m. to 11 p.m. and is not a 24/7 butler service per se. If an emergency arises outside these hours, please give them a call.



External Vendor Policy



To ensure the safety of our guests, staff, and property, any external vendor who has not been previously recommended or approved by us will be subject to a MXN $3,000 access fee per vendor.



This fee helps ensure the safety and security of the property and our guests, while also covering the administrative and operational costs that may arise in the event of damage, property issues, or incidents caused by external vendors.



All external vendors must receive prior approval from management before entering the villa. Access may be denied if prior authorization has not been obtained or if the applicable fee has not been paid.



Interaction with Guests:

Our concierge team will be available to you via text message from 8 a.m. to 11 p.m. Emergencies will always be tended to immediately. When booking, they will contact you to help you plan your vacation ahead and make sure you get the most out of the destination with our local gems.



CONCIERGE HOURS: Our concierge team is available from 8:00 a.m. to 11:00 p.m. Outside these hours we do not handle requests, including access QR codes for anyone not registered on the reservation. In an emergency, call directly: Emergencies 911 · Red Cross Tulum +52 984 802 5521 · Municipal Police +52 984 871 2055 · Fire Department +52 984 871 3732 · Civil Protection +52 984 871 2688 · Costamed Hospital Tulum +52 984 124 0830 · Tulum Community Hospital +52 984 871 2271.