The Westin Bear Mountain Resort & Spa, Victoria

Beautiful accessible room with fabulous view Staff extremely accommodating and helpful

Restaurant food was disappointing, restaurant chairs and floor were dirty and delivery charge plus tip on room service was excessive considering

Stunning property atop Bear Mountain

Beautiful view, beds and linens were comfortable. Rooms were very spacious and the balcony was really pleasant.

The metal legged chairs in the dining room are not balanced and tip forwards unless you are able to sit at the back of the seat

Room was large, functional and clean. Building is grand and beautiful with a lovely view. There was water and apples available at the front desk daily, along with the newspaper. There is a restaurant and a gym. We had a great view from our room. The staff was friendly and helpful. The restaurant food was very good.

More than expected frustration points: Room thermostat did not seem to work; it was very warm and would not cool down, so we had to open the windows to get the temperature low enough for sleep. At our one visit to the dining room, we were looking forward to a quiet dinner and got sat right next to the live entertainment, so it wasn't what we wanted. The elevator seems to take a few iterations to learn, as it takes a combination of your room key and pressing the right version of floor number button (there were two sets, one which worked for some floors but not others). The room was located next to housekeeping and so it was noisy at times, like being next to running washers and dryers. The heavenly bed was not heavenly. The parking was expensive. And, there were a few outlets that weren't working but had lamps plugged into them, so that was a task on us.