InterContinental Toronto Centre by IHG

The rooms were exceptionally clean and the facilities were great. The staff truly made our stay special! John and Joana at breakfast were warm, friendly, and hospitable. Joana, in particular made delicious omelets! Mark and Alexander at the reception and checkout desk were equally welcoming and professional. The service was exceptional and the entire team deserves a 100% rating for their hospitality and dedication. Thank you for making our stay a pleasant one! I will definitely recommend 💯💯

The property was great overall, but I recommend management should ensure that their terms and policies are clearly communicated to booking platforms such as Booking.com to avoid misunderstandings and unpleasant surprises at check-in. I had a rather unpleasant experience at check-in regarding breakfast arrangements for my children. Although the issue was eventually resolved, the initial experience was disappointing and could have been avoided with clearer communication between the property and the booking platform.

The comfort of the bed/room/shower and bench. Staff and services. Location. Sitting area is spacious.

No creamer or sugar in the room was available.

Good breakfast. Superb location. Exceptional customer service from front desk staff - Michele (Azure), Zara, Yavislav and that lovely lady....unsure of name, starts with A.

None

Locale & comfy beds

Price differential from purchase to arrival— $200 can and the solution to address it was inefficient at 10 pm. We were disappointed— and we had a great time. Breakfast buffet and restaurant staff were great. Thank for asking.