Prestige Aberdeen Lodge Kamloops

Closeness to dinning places

Nothing

The bed were super comfortable and the hotel was clean and quiet

no dining area close by

Clean

Beds were comfortable.

I booked a Deluxe Room with two queen beds one week before my trip. As soon as I made the reservation through Booking.com, I called the hotel to let them know that I would be traveling with my dog. When I arrived, I mentioned this to the front desk employee, and the first thing he asked me was, “Do you know who you spoke with?” I said I didn’t remember the person’s name. He replied, “Okay, no problem. They didn’t make a note of it here.” When we got to the room, there were crumbs on the floor and a used cup next to the bed. Luckily, I was able to stop my dog from eating whatever was on the floor. I reported it to the front desk and spoke with the manager, who apologized and told me that the pet fee would be removed from my bill. A couple of hours later, I went to take a shower and discovered that both the shampoo and body wash dispensers attached to the shower wall were completely empty. I had to get out of the shower and go back to the front desk to complain again. I was told that the manager was sleeping when they called her, so the front desk employee said he would bring the products to my room. The next morning, I saw the manager at the front desk. She asked for my contact information and said she would reach out to see how they could make things right after all the issues we had experienced. However, I never received an email or a phone call. Unfortunately, I would not recommend this hotel, nor would I stay here again, especially considering how many other options are available. The level of cleanliness, attention to detail, and customer service simply does not justify the price they charge.