Homewood Suites by Hilton Philadelphia-Great Valley

Location.facilities, size of room. Anu at reception was very helpful and nice.

Every time some other item was missing, like a towel, or kitchen appliance

Great property. The room was very clean and the staff was friendly. The breakfast was winding down but when I asked for something they very happily accommodated me. I will definitely come back!

Nothing comes to mind

Breakfast (hot water and coffee was always fresh and hot too) was wonderful as was room. I liked being able to make a good cup of tea and enjoy it in a real cup in my room. Also quiet and able to sleep well.

Room was a great size and perfect location in malvern.

We arrived for check in and the staff just shrugged their shoulders and said their system was down so they couldn’t check us in. Some better service, maybe encouraging us to sit and have a drink or anything could’ve been better than just a shrug. Later we stopped by the desk to ask for 2 more towels (only 3 were provided for us despite having 6 people in our suite) and they said they had just put the towels in the dryer so they didn’t have any left. Strange for being a big hotel that they didn’t have 2 towels? They never brought them to us after wards. The room wifi also never worked for us and there was a dirty stain in the bedsheets. (Altho it did look like it had been washed).