Hampton Inn & Suites Reno

Easy parking clean

Clean and comfortable hotel. Friendly staff. Easy access to where we needed to go, yet tucked off the main road so it was nice and quiet. A quick trip so we didn't use the pool or gym areas, but they looked nice.

Breakfast had a good assortment. e.g.: eggs with sides, self-made waffles, cereals, fruit, etc. However, I always prefer scrambled eggs vs. ready-made omelets with American cheese, so that was not a favorite for either of us.

Customer service was excellent. We were able to store our luggage way early in the morning so that we could enjoy our tours prior to check out. Everything was more than satisfactory.

The breakfast was good, ample hot and cold options. Quality of bed/mattress/pillows was above average.

Way overpriced for the experience. Carpets in our room had a weird stickiness to them that made it feel unclean, despite the trims of the room otherwise appearing fine. Noises from other rooms were way too loud for a $200/night room, I'd expect a better experience with room quietness. We were there for one night to close a long road trip and just wanted to relax in the pool, and the pool was closed; weird choice to close a pool for maintenance on a Saturday. We picked a spot outside the bustle of the casino city center, which we got, but the lack of exterior noise didn't matter as much when interior noise was so audible. (Also, looking through exterior windows, it seems the photos of the pool on the site do not match what was actually at this facility). The young man at the front desk when we checked in seemed to be the only person working; despite our booking detailing the number of guests in our family, the room had not been prepared with the right number of towels, and to his credit he hustled himself to run a towel to us. But very surprising to only have one person staffing the front desk and room requests.