Embassy Suites by Hilton Omaha Downtown Old Market

Honestly the breakfast was hands down the best hotel breakfast I have ever had. The rooms were spacious and clean. Most of the staff were pleasant and friendly.

I absolutely hated that while sitting at the bar with my friend trying to enjoy a drink our conversation was interrupted by a sales lady who was trying to sell us a Hilton time share experience. Even after being told no, more than once she continued. As far as the room goes the pull out couch needs to be replaced, the left cushion sunk in considerably when sitting on the couch making it extremely uncomfortable and the bed felt like it was going to fall apart. The shower was very slick and my 10 yr old fell while taking her shower.

Good

N/A

Breakfast was great!

That the pool was under construction...we weren't told ahead of time. Grandkids were disappointed. Lol

The location was excellent. The breakfast had a lot of options and was very good. The food was the right temperature and that was great. Our grandsons used the pool a lot and really enjoyed it. The staff who checked us in, Jazmine, was excellent. I put in the wrong license plate information for the self-parking and she made sure to help me correct it so I wouldn't be charged incorrectly. She was wonderful.

The furniture in our room, a chair and loveseat, were not in good shape. They felt broken down. The loveseat sloped into the middle and the chair had very little support. A couple times, when we were at the pool, there were very few towels available. The day we left, there were no carts available to take our belongings down to the departure area.