Hampton Inn Knoxville-West At Cedar Bluff

Hotel and room were clean and spacious

Bed was not very comfortable. Coil mattress that move one when the other turns. Bathroom floor was very old and with a strange appearance, kind of gross.

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Breakfast was good. The noise from interstate was a little annoying but hotel is close to everything. Staff were very nice. Stayed 2 nights. I know that rooms are not cleaned during stay, but it would be nice to have trash removed from rooms. I carried trash to lobby and asked where to put it.

Staff, cleanliness, location.

There was someone working the desk even though we checked in after midnight. There was a security guard also stationed in the lobby area.

The digital key aspect of the app didn't function properly. The swipe cards we were issued did not work at first, but we didn't know that until we had parked on the basement side and tried to get in through the sliding glass door. We had to wait for someone with a functional swipe card to come along. The automatic sliding door opened only about 5 inches and my husband had to push it open so that we could get into the building. The swipe card didn't work on our hotel room door either, so I had to go back to the front desk and get new cards. The sliding glass door to was not opening the following day either when we left to go to our car so once again my husband had to push it open so that we could leave.