DoubleTree by Hilton Colorado Springs

The lobby was amazing. It was huge with plenty of space to hang out. The staff was friendly and efficient.

Not a thing.

Love the location, love the staff, love the walk out rooms on the ground floor - it makes traveling with pets so much easier!

People smoking cigarettes and pot on the balconies and outdoors

Clean

What ever was wrong they fixed it

The check-in staff member was not very friendly and didn’t seem to want to be there. We requested a room that would accommodate my service animal and did not get a room that was appropriate for me or my dog. I had to walk to the exit to get to the outside when I was told my room had a patio leading to the outdoor area. She told me upon checking in this as well but this wasn’t true. Rooms were available to accommodate my request but I was not able to make any changes once I checked in. Very disappointed in the service I was provided. This was my only complaint.