The Time New York, part of JdV by Hyatt

Parking validation and close to time square.

Pillows stink. Vent in the bathroom didn't work so fire alarm went off ( VERY ANNOYING). Lamp in the room didn't work and no plug near 1 of the bed for charging my phone.

The location is perfect. We walked to everything. I was a little worried when we walked in. You enter a small lobby area that is painted VERY dark which leads to a small hallway which is also painted very dark. No one greeted us the first time so we didn't know where to go. When we backtracked the doorman directed us to the elevator which took us to the second floor to check in. The rest of the hotel is very different. Very clean and feels elegant (the entrance area was very off-putting). The rooms were beautiful and clean. The TV's are IN the mirror at the foot of the bed. Odd but it works. The halls were very quiet and even though we were right in the middle of a very busy area we were never bothered by outside sounds. After our initial arrival the doormen were all very attentive, friendly and helpful. I would 100% stay here again.

The entrance is very dark. I was afraid the whole hotel would be a bit sketchy, but it was amazing!!

The customer service was top-tier! The receptionists were incredibly friendly, personable, and welcoming. From the moment I arrived, I felt valued—they acknowledged me immediately and made check-in seamless. I would absolutely stay here again. The complimentary wine and cheese happy hour was a wonderful touch and truly exceeded my expectations. Highly recommend!

location was great, hotel was old and had a small elevator. I was expecting better than this compare to the price

towels smell food and I was wondering why. I accidentally saw a large food service truck delivering clean towels. I am not joking.