The Fairmont Heritage Place Ghirardelli Square

Everything was wonderful. The room was exceptionally clean, modern and spacious. The location was great and the staff were a joy-attentive and helpful

Nothing I would change

Everything was wonderful from the staff to the facility. The hotel was clean and beautiful.

I have not one compliant. Even left something behind and they reached out to return it. Absolutely wonderful hotel.

Great view, great apartment, great location, great staff! The apartment itself, with the wonderful bay views in each room, was a big plus of our SF experience.

Expensive but worth the bay room apartment. It was a big splurge for my family - once in lifetime trip for the older folks - not my recent master’s graduate I hope.

Location and plenty of space.

It's not what it used to be. No more driver, butler, concierge lounge daily. The fixtures and furnishings are not only dated but scuffed up, chipped and just old - not in a good way. Staff will no longer help you get reservations, arrange for really anything. It's more like an air BNB. This sounds like 1%er problems but at 1300.00 a night, I expected the Fairmont to be as I remembered. there's little value here. With the exception of 1 or 2 staff, I find very little to say about the Fairmont Heritage other than look elsewhere, you'll feel taken advantage of.