Holiday Inn & Suites Atlanta Airport North by IHG

The check-in was well done with a diligent service representative at the front desk. The food was awesome, especially the breakfast. It was a plus to let the kids (2) eat breakfast free of charge. The kids used the awesome pool only on June 25 before checking out because the maintenance personnel kept telling us it wasn't safe to use after a lot of rain. So they did their best to treat it with chemicals, and the kids took good advantage of it afterward. The checkout was awesome. They let my daughter and her family check out at noon rather than 10:00 am. The staff is awesome in every way: polite, always willing to serve and help. It was a wonderful experience.

Not something I can think of, besides the west corner elevator not working for a while.

Room, the bar, dining area

Having to pay to park for each day

The courteous and friendly customer service and house keeping rapid response

The bathroom was dirty with visible hair and dirt in the shower. The guest entrance door was broken and the parking fees and availability

Room itself was clean and oder free, and AC worked well. Breakfast bar was pretty good but incurred a fee.

Hotel is very worn and needs refurbishing in all areas, including hallway carpeting and paint, bathroom fixtures, etc. Lobby was too warm, I was sweating while waiting for check-in while waiting in a long queue. Staff was stressed and harried. Elevator is slow, dated, and a long walk. Stairs we used as an alternative were variably locked, and used by hotel for storage. Room bathroom fixtures were corroded, and tub drain plug broken.