Holiday Inn Express & Suites Plano West - Frisco By IHG

Close to destination

Hallway was dirty

The lady at the front desk was very friendly And helpful.

Was no wash cloths in the bathroom.

How clean the room and premises were

The mattress in our room was quite uncomfortable, and we experienced significant noise on one side of the bed whenever my partner entered or exited it. I brought this to the attention of the staff, but unfortunately, no resolution was provided. Additionally, the bathroom door was sticking and made a considerable amount of noise when closed, prompting me to request maintenance. A technician arrived and attempted to fix it, but it proved unfixable. The worker mentioned that the building is scheduled for renovation soon, which, while informative, did not resolve our immediate issue. I also requested an extra blanket and was informed it would be sent, but it did not arrive until the day before our departure. All three TVs did not work properly the internet would freeze just watching local channels it was impossible, that did not get resolved. All of our communications were conducted via text message. When I inquired about potential compensation from the hotel, the individual I spoke with seemed to perceive my request as an attempt to receive all four nights free. I was hoping for at least one night's compensation, but this was not granted. I believe there should be a clear policy for compensation when guests encounter issues within their rooms. I paid the full price for my stay, yet I feel I did not receive the value I expected, and I am quite dissatisfied with the experience. While I have stayed at this establishment multiple times in the past, I am now uncertain if I will choose to do so again. So many issues and none were resolved. The more I think about it, I will not be staying there.

Very clean and updated

Breakfast cut off was too early and snack center overpriced: Should have complementary water, water should have been stopped, even for sale and staff was not properly trained