Palms Casino Resort

I think all the staff , porters, great. I’m not a Las Vegas guy, my family enjoyed the location and what it had to offer.

Cigarette smoke. Rooms a little tired, I’m sure it’s hard to keep up with all the use.

Nice property but I requested ADA room and they had to look for one and it was an uncomfortable bathroom

The ADA bathroom. When I schedule a stay I always request an ADA. When I get to the property they have no such record

The bed was comfortable, the bathroom was very nice, restaurants within the casino area were good food. Housekeeping are on call 24/7.

These was a very large deposit that was required that we were not aware of before booking. The aircon didn’t work very well. Further away from the strip then we had realised.

The location, we had a concert at the same facility so it was very convenient

Someone came in to our room. Luckily the chain was on. It was very uncomfortable and we did not feel safe. The hotel staff and security did not give us an answer. Or anything that can reassure us that it was someone from housekeeping. It was not a pleasant night since it was on the back of our heads if someone was going to entered the room. A report was made of the incident and there was no follow up made by the hotel. That was disappointing.