Holiday Inn & Suites Bolingbrook by IHG

Staff as curteous and friendly

My key cards deactivated for side entrance entry. Having to walk around the building to the front lobby instead of using an entrance closer to my room.

Very clean. Exceptional stuff.

N/A

The property was clean & well maintained. I also appreciate how the pool was maintained. It was kept clean

The black guy with dreads was rude. He worked the evening shift Friday & Saturday. The black guy who worked morning shift Saturday & Sunday was rude as well. Starting with Friday every time I left my room & came back I had to get the key reprogrammed. Annoying but didn’t make a big deal of it. Then, the tv in my room stop working. I let staff know & they put us in another room. Here’s where the bs started. Once were placed in another room & my husband stepped outside to get something from the car the black guy with dreads & the white guy who came to see what the issue was with the tv knocked on my door & the black guy with dreads stated there was A LOT of hair left on the bathroom floor & stains on the comforter. First of all my hair was done, my children have locs & my husband has short hair so I was confused on where A BUNCH OF HAIR as he stated came from & then he proceeds to say we damaged a comforter & will be charged $250 & possibly put out. My son did drop a piece of chicken on the comforter but it didn’t leave $250 worth of damage. That made me uncomfortable because why did 2 male workers wait until my husband stepped out to come to my door with the threats & false accusations. Moving forward to Saturday morning. Im having the same issue with needing the key reprogrammed every time I leave my room & come back. I presented the problem to the front desk & he was rude & snappy about the situation. I would also like to make it clear that all staff wasn’t rude. Just the few i mentioned.

Remote for tv didnt work ironing board was broken, tub faucet was dripping constantly, pool area seemed a bit outdated

Food was good, staff friendly