Holiday Inn Boston - Cambridge Area by IHG

Accommodation

Place is closer to downtown Boston than I thought. Very clean. Nice staff.

The website noted the breakfast appeared to be included in the price. But, onsite, the staff stated either a voucher or a $15.00 payment was required. The front desk reiterated that, only to be overruled by a supervisor who I asked to become involved. She did not seem thrilled. Either HI or Booking.com needs to clarify this better on the website. Boston’s hotel prices were exceedingly high this week, including this HI, which exacerbated this breakfast charge/no charge problem.

Everything was dialled and everyone wanted to help serve you or quickly get me checked in/out which I appreciated

The light from the parking lot bled directly into my room the whole night I had to close the blinds but the stay overall was great. Why is there no main lamp?

The location is very good, also FD’s attention,

Very poor cleanliness. There was hair on the bed, as if the sheets were never changed. Fortunately, I had my own sheets and was too tired to make a scene, I just needed to rest. To make matters worse, we also found hair in the tub and sink, which was really disgusting.