Holiday Inn Cincinnati-Riverfront by IHG

Location close the Great American BallPark

Elevator went down so only could use one elevator. And the temperature in lobby and hallways was very warm

I loved the shuttle service a lot!!!! Should definitely be a regular thing. There was also an issue with my bill, and they were kind, and immediately fixed it. The front desk workers were very personable, and friendly.

No complaints

Cleanliness, easy access, pool, workout room, self laundry , loved the shower !

The smell of smoke, the television had no signal and the bed is hard as a rock

Beds were comfortable, room was clean, decent shower, decent breakfast. We had an issue between Booking.Com and the hotel (my fault); Booking.Com was great but their evening front desk staff was rude and unapologetic. Smokers constantly outside front door so you have to walk through it to leave the hotel. Front desk was so friendly after our booking issue that they put us in Room 130, which is literally right next to an industrial bug zapper near the outside door so all night you can hear bugs being zapped as they fly into it. Unless there was nothing else affordable in the area, this would not be top on my list. If they had a good deal on a room and I was only staying for a night or 2, it would work.

See above.