Holiday Inn Express & Suites Akron Regional Airport Area by IHG

The room was neat and the staff were nice.

The washer was really noisy.

The night front desk staff were a hoot. Monique and her neighbor (older lady I can't remember her name) I really enjoyed their energy. They were very nice and helpful.

The microwave in 112 needs looked at, it turns on but doesn't heat.

Staff, b4eakfast,beds

Nothing

Property was fine

The woman at the desk when. We checked in attempted to give us king rooms instead of the two queen rooms we had reserved. She persisted in sayin g that since we booked through booking she could give us what she wanted. She was the antithesis if customer service. She should not be in a position that interacts with the public - very belligerent. Would not listen to reason. Fortunately there was an Asian gentleman working he desk that was able to resolve the situation. Though he did not address the miserable attitude of his co worker. My understanding, by reading the terms, is that booking through booking.com is the same as booking with the hotel itself and that the hotel can not just ignore the reservation action. Please let me know if this is incorrect.