Sonesta ES Suites Chicago Downtown Magnificent Mile Medical

Room was nice. Staff were mostly nice. And helpful.

TV win our bedroom didn’t work. Also a lamp was broken on the table by the couch. I’m handicapped and I called the hotel when reservations were made to let them know and there were no shower bars installed like I was told. Only one elevator worked during the evening and at night. Which was a problem due to all of the events happening for weddings, Monday Night Football. Etc I was there for parents weekend at Loyola, which I was attending. Someone came banging at our door at 2:22am in the morning from Saturday night into Sunday to complain that we were partying. We (two 50 year olds) were watching a TV show and talking and that was all. And we were at the end of the hallway in room 812. I could hear so many other people through all vents and very little insulation they have in the hotel bc it’s OLD! I did not complain one bit. I just shut my doors and minding my own business. I didn’t think I would have that kind of encounter, considering we are so respectful and friendly. It was not a pleasant feeling.

Room size was lovely; location was quiet but convenient to what we needed. We felt save walking around.

Breakfast I could have done without. There was nothing to drink, so we had to buy water in the lobby. The food was not desirable, and the dining area was not kept clean., it was kind of gross

The location

Location

Breakfast basic.