Residence Inn by Marriott Austin Parmer/Tech Ridge

Great price and big rooms

I love the location, not far from shopping or the highway

When I checked in I had the WORSE experience ever. I paid before arriving to the hotel several days before. I received an email saying it's time to check in. But once I arrived the desk clerk talked to me very rudely, telling me I didn't pay nor was my information I received from Booking and Marriott correct. After going back and forth in front of other guest I called Booking and they called the clerk and fixed the issue. She never tried to hear me, she talked over me saying I was wrong and I need to pay for the room. It was eventually fixed, but experience was awful.

Great location. Clean amenities, very helpful and friendly staff

Nothing

Two bedrooms

Door was really hard to open (room 107 check it), roach in fridge and tub, pillows way too soft (maybe need to upgrade)