Fairfield Inn and Suites Memphis Germantown

Very clean

There was nothing we didn’t like

good breakfast food selection. Kind STaff

Loved the breakfast. There was a nice variety of food which satisfied my family. The staff was friendly.

The hotel needs some updating. It looks like they were working on some updates while we were there. I didn't like that every time I needed something, I needed extra towels or something, I had to go to the lobby to get it.

The staff overall was friendly. The room was clean and comfortable. The breakfast was fine for what it was.

Our toilet was messed up and we told 2 staff members and it was never fixed. I ended up having to fix it myself. Sort of. Just to get it to flush. There is a freaking train that goes by at like 12, 2 and like 6 am. So we basically got no sleep. And ofcourse they blow the freaking whistle right by the hotel. The indoor pool is freaking cold and whirlpool did not work. Nobody ever cleaned the room or brought towels. I had to get them everytime. There was also no linens for the pullout bed and when I had to get them from the front office. The gentleman there kinda acted like i was bothering him. The breakfast area is also very cramped once about 12-15 people get in there.