Richmond Marriott Short Pump

Staff were courteous & accordingly

N/A

Great location. Clean room. Front Desk very helpful and professional.

Cleaning staff did not provide clean towels on day 2 as requested. Spoke to cleaning staff in the hall the morning we left for the day, and requested clean towels for our room (provided room number also). Returned later that night and room was not visited by cleaning staff. No new towels. Also, the front desk did not have any clean bath towels, but did try to provide a few hand towels. We were informed they were out of clean bath towels. Otherwise, a good stay.

Decor and convenience of having on site restaurant and bar. Stay was friendly. Room was clean and had a great shower.

Lobby / common area was nice. Very condusive to gathering without being in room.

Pool closed...toilet stayed backed up entire visit...no working ice machine...breakfast was very expensive...maids took bag of food left on counter during our packing process...had not checked out...maids came in and took food and children's water bottles...got the bottles back...back should not have been in room until we checked out.