Embassy Suites by Hilton Hampton Convention Center

Location is great

I don’t think you should have to pay to park at a facility that you’re paying to stay. Within the past couple of months I was there. It increased two dollars.

The staff and facilities

Too many dogs

People were great. Breakfast was wonderful. Room was generously sized.

The shower pressure/flow was pitiful. I'm certain that not only was the flow below expectations, but it was well below code as well.

The staff was excellent. They were professional, personable and always willing to assist in whatever asked. The breakfast was much more and better than expected.

Ok, first, I had hoped for a pillow-top bed. What we got was a hard bed with a bunched up mattress pad. I've slept on firm beds before but that one was downright hard. The pillows - whoever chose those should be made to sleep on them forever. I realized why there were two as they were so soft you needed two to make one. The best suggestion I can make about the bed and pillows. Have who bought them sleep on them for a week or two and if they can still walk upright, the bed and pillows might be alright. Oh, the sofa pull out. You require the guest to make it! Wow. And open the tissue boxes. If your margin of profit is that small, give it up. You're the Hilton for Gods sake. Not Motel Six or the Red Roof Inn. I pay a premium, I expect better. Over the years I've stayed here a few times and this time was not good. If not for the excellent staff and breakfast it would have been a total bust.