Heritage Inn - Milpitas

Staff was very welcoming

Proximity to places I wanted visit

Needed help with the TV

The inn was not luxurious, but it was not supposed to be as the price was low compared to other motels/inns. For the low price, Heritage was very functional and provided all my needs for a work trip and the staff was very helpful and available. I even accidentally left my retainer, which is expensive, so I called to try to get it back. The owner asked his cleaning staff about it, located it and mailed it back to me promptly. He even reached out by phone to keep me updated.

I wasn't expecting a luxury hotel but the price was right. My only complaint is the toilet seat was loose. I worked around it, although if I asked, they probably would have sent staff to fix it ASAP, but I didn't want to be bothered.

It had stores around it.

The room and everything was old and broke. The towels were coarse. I will not be back.