Country Inn & Suites by Radisson, Grand Rapids Airport, MI

I stay here because the beds and pillows are comfy.

The elevator was out at this visit. And I was on 3rd floor. I have heavy medical equipment that I had to carry.

I think the breakfast could have been better

They could have had more cream maybe some muffins bagels some better stuff for breakfast

The smell

The room was clean. Beds were comfortable. It was a good location for the venue I was attending and stores and restaurants. And it was right off the expressway.

The pool was supposed to be heated it wasn't. There was clumps of grass in the pool. When I asked for pool towels for me and the others that was sharing the room. I was limited to how many. We had to share towels. But the worst was breakfast. The times for serving were great. But when attempting breakfast. It was what breakfast? There was barely, barely anything. Even a family of 7 attending and 5 were kids. There was nothing but some cereal for them to eat. Coffee was poor only 1 pot. No decaf. or hot water. Milk was spoiled or the container it was kept in was not washed. No waffles, no mix or maker plugged in. No eggs, sausage, or oatmeal. 2 plain bagels but no cream cheese. 4 pcs of white bread. There were only 3 biscuits and some nasty gravy. And lego my egos in a steam pan. Can you say soggy with no syrup. No juice. Just blank. I have never seen any breakfast like this before. Breakfast is 6-10:30 a.m. we went down at 9a.m. The hotel was not sold out either. I am a breakfast attendant for hotels. I wanted to cry at the disgrace for real. Had to go back to my room and door dash. Paying extra money I didn't have budgeted because it said breakfast included with my room rental.