Best Western The Inn at Ramsey-Mahwah

The breakfast was better than expected and the lady helping in the breakfast room couldn’t do enough for everybody. She was like having your Grandma there taking care of you. Great value for money. Next to shops and restaurants.

The pillows were small square and far too thick making for an uncomfortable night. The receptionist was not the most helpful. Travelling with elderly parents, he watched us load up the trolley with our luggage push to the end of corridor..only to find there was no elevator and have to push all the way back, to then drag the bags all the way to end of corridor and carry bags up. It is hard enough without having unnecessary backwards and forwards with bags. A little more awareness and potentially finding us a ground room would have been appreciated.

Location was decent being right on NJ-17. Place was clean, bed was very comfy.

Lack of elevator wasn't an issue for me, but I could see how it could be for people with mobility issues. Middle of building has sort of a sag to it. Not sure if that is by design but feels/looks odd.

Affordable ; good enough breakfast

Liked everything

Breakfast was pretty good

Night time staff