Quality Inn & Suites Houston Northwest - Cypress

Great staff!!

Room had some kind of odor.

Nice location

When the elevator broke

Breakfast wasn't that bad but it need a little more items..like eggs sausage are bacon just one two protein.,,love the waffle..

The pool need a little cleaning,,

The location .

The holes in the walls, crack painting , the bugs I seen and recorded, I didn’t get the smoking room I booked for months in advance . I was told several different stories about how rooms go fast but ,a paid room shouldn’t have been took if it’s already being paid for . The staff played the pointing game nobody wanted to take accountability. The old furniture looks nasty needs to be updated. They had a 75$ deposit that wasn’t told to us until we got there ,which we also were told everything was taking care of with no issues or extra charges . I came with a group everybody didn’t pay a deposit only certain ones as if we were any different from anyone else . Horrible hotel and needs better communication .