DoubleTree by Hilton New York JFK Airport

On the whole the hotel is well situated for the airport and clean and has the market place buy some food as well as the restaurant.

There is a major problem on the website regarding the shuttle service. There is no mention that the shuttle service has to be picked up from a station called Federal Circle and that you have to get the train there. This is most confusing and your staff at the desk are being rung by hotel guests to be picked up at their terminal due to the lack of communication about where to get it. This makes your front desk staff testy, and it is not their fault. How are your customers from international countries who have never been to JFK meant to know to catch a train. With all the new upgrades at the airport it makes it even harder. Please nake this clearer on your website. Also the rooms are very dimly lit which is an issue at night if you wish to read. There are no proper bed lights.

Location. Staff.

F&B options. Quite limited menu.

Close to the airport, free cookie, large rooms!

N/A

The room as advertised, clean and specious. The bed was comfortable. The quiet corridor policy very useful.

The freeway noise continues essentially throughout the night. In particular, if you happen to have a room with odd room number and on one of the higher floors. Maybe this is acceptable for those who are used to the AC running overnight but for others this can be rather problematic.