TownePlace Suites by Marriott Annapolis

Staff was very friendly and attentive. Room was comfortable and clean.

Location

Breakfast included, kitchen in rooms

Nice room, nice shower, nice bed. Kitchenette would be great if we were staying multiple nights.

TV didn't work but we didn't want to watch anything anyway.

Location

The overall cleanliness could be significantly improved, especially the carpets, which had visible stains and dirt. The restroom was also not properly cleaned. There was shaved hair left behind, even after housekeeping had serviced the room. This is not acceptable, and I was very disappointed by the lack of attention to detail. What makes this even more disappointing is that the property was renovated only about a year ago. The facility itself has great potential, but it seems that having the right staff and maintaining proper cleaning standards would make a significant difference. The bed was also not very comfortable. In addition, the air conditioning was not sufficient for the suite, particularly in the area between the rooms. I was also uncomfortable with the experience during breakfast. The staff member responsible for the breakfast service appeared very nervous and was frequently handling dishes and utensils in a rushed manner. I stayed for three nights, and this happened every morning. Her constant interruptions made it difficult to comfortably select the food I wanted. For example, when I picked up an egg bite, she immediately rearranged the remaining ones, and the one I selected turned out to be frozen. Overall, there are several areas that need improvement, particularly cleanliness, housekeeping, room comfort, and breakfast service. The property itself has a lot of potential, especially after its recent renovation, but better staffing, training, and attention to detail are needed to provide the level of experience guests should expect.