Extended Stay America Suites - Phoenix - Scottsdale - Old Town

I was previously booked to another hotel but it had some issues. I initially was looking for a more north side plane and for whatever reason, the Scottsdale place popped in and that's the one that was booked. Traveled the extra 11 miles over, got checked in, booked in, keys and went to room and promptly fell asleep

Nothing. Everything was perfect

Such helpful staff

I like the front desk staff. The manager made sure my refrigerator was replaced in a timely manner. They let me use their break fridge for my medication untill they installed my fridge. The manager and staff do their best to please their customers. The location is fantastic. You can walk to Old town Scottsdale.

I did notice some of the other guests were a little rough looking almost to a point where I did not feel safe with my little grandson.

The first impression of the room was good. The bed was comfortable. I had everything I needed, though I didn't use the TV or the cooker and they didn't put utensils or crockery/cutlery in the rooms. There were enough towels provided for my stay and I was happily given extra soap and tissue at the lobby. It was also nice that there was breakfast available though I never had the time to try it out. The shower worked well.

The property does not respond to messages sent via the booking.com app. The drainage in both sinks was bad - this was a tough one for me. Also bad were one of the main light switches and the phone. I couldn't call the lobby - had to walk over each time. Also, I couldn't be entirely comfortable once I realised someone entered my room while I was out. My complaint online was ignored. I then complained in person and the staff was dismissive about it. They should have notified me if they needed someone to work in my room. Or apologised once they didn't. Twice my card keys stopped working and I had to go to lobby to fix it, carrying all my stuff back and forth. They said it was because the keys had been beside my phone. They had not. They were not taking responsibility but rather blaming the guest. That didn't encourage feedback. Finally, the air conditioning worked but inconsistently. Sometimes it would be cool and sometimes the room would get hot. Someone dropped a bag of litter/waste in front of my room and it was left there for the whole day - no one cleaned or tidied up that corridor. Yet they entered my room, with no excuses, that same day.