Extended Stay America Suites - Houston - Westchase - Westheimer

Large kitchen, huge living space. I like that they had hot water for oatmeal. Large bathroom

Air Comditioner in room was not working properly.

Close restaurant

Front desk clerk disappears

Location, quiet

Roaches in room

First, I was transferred to a sister property because they were full. the sister location on Hollister was not fabulous but it was ok. I wasn’t very happy when I arrived and was told that I had to pay a $175 non refundable pet fee on top of the daily fee. I called prior to booking and this $175 was not mentioned. The girl behind the desk was nice to me but said “I’ll let the DM handle it” like she didn’t want to hear anything about it. She told me that the DM would call me (which they never did) I wasn’t charged the fee so I assume he approved it but it would have been nice to get a call saying that. I wouldn’t have stayed there had I known of the fee. The room was clean though. The bed was not comfortable. Hotel was near everything. Good Location

bed wasn’t comfortable