Hyatt Regency Austin

Location

Construction

I was in a double Queen room overlooking Lady Bird Lake. The View was amazing and the room was so comfortable and accommodating. Love how attentive the staff was to my needs whenever contacted.

I did not enjoy how cold the hotel was as a whole. I could not go anywhere in the hotel without a jacket. Hundreds of people in the conference I was apart of constantly spoke on how uncomfortably cold it was. So much so that a group of us would go sit outside so that we could over heat in order to come back into the cold hotel and function.

Location and the view

Pillows and blankets were not comfortable

Beautiful property and room. As expected. Balcony rooms had great view of fireworks.

Very disappointed in experience. My original booking was 3 rooms for a family gathering. Unfortunately two rooms cancelled causing slight glitch at check in, but was handled nicely. But…. Service was not good at restaurant or bar. Not enough help, and several drinks couldn’t be made due to missing ingredients. Food was mediocre for the price. Problems began when dining reservation was not found. I made the reservation weeks early to get the time and patio location at 8 pm. We were still seated inside on time inside. It was busy but that should have been planned for by the hotel. Our drinks and dinner orders were placed together about 15 minutes later. The waitress never checked back. My drink was not correct and tasted bad (White Russian)… I drank it because I had nothing else to drink until we left! No water. Did not see the waitress to replace or tweek the drink. I had planned on having at least three drinks along with my husband but no such luck. No July 4th cheer! We finally left. The food was sent to our room around 9:30. Missed sitting on the balcony I paid for during part of the celebration and drone show because of the extremely slow and poor service. I expected much more. I’m local and came with a plan. Hyatt was not enjoyable.