Hampton Inn & Suites San Bernardino

For a king suite there was no coffee table nothing in the cabinets and no extra chairs.

The drive and location

To many cops having a picnic in the parking lot

Everything

N/a

Clean rooms with large bathroom

Trying to get them to issue a refund was ridiculous. They lied for a week about not receiving a request for refund email from Booking.com. It took calling corporate office and then having to call booking and asking them to call directly to the hotel. Once booking called the hotel the girl Dela at the front desk finally says “oh yes, there’s the email.” She had it the entire time but LIED and said it was never sent to the hotel. When we stayed (we had to change dates, which was the cause of the cancellation) we got into our room. Our tv wasn’t working. We called the front desk. It took two calls to get someone up because the front desk woman was on smoke break every five minutes, literally, my husband went out and saw her. Finally she comes to our room, says “oh it’s just the cable in this room, All the other rooms are ok.” the tv works after she jiggles cables. And she leaves. Not 10 minutes later the tv starts acting up again. She gave so much attitude because she now had to switch us rooms. It was a mess. I would not recommend this hotel to anyone, ever. I’ve had better stays at motel 6 than I did at the HILTON owned hotel.