Home2 Suites by Hilton Erie

No shampoo or soap in shower.

Front desk representative Stephanie was super nice and went out of her way to get us settled.

Unfortunately we picked a time when a hockey tournament was in town. Very obnoxious and rude kids running all over the place and no parental discipline. Would not even listen to hotel personnel. Not the hotels fault.

The accommodations were very nice for a one night stay.

I was originally quoted $211.00 for this room on booking.com. I did not challenge it at the time because there are sometimes refundable incidental fee's. I'm still not understanding the final charge of $282.50. Any explanation would be appreciated.

Good location, staff was friendly, had breakfast daily. Had kitchen in the room. Outside was well maintained.

Since we arrived before 3 pm and couldn’t check in, we asked whether they could store our suitcases until 3 pm, they had no storage. The bathroom was really small, shower had mold, not well maintained inside. Missing dishes and cutlery. Nobody told us that there would be no room cleaning, we found out by reading a paper stuck on the mirror in the bathroom that towels would be changed and trash taken out every other day. This was done by housekeeping knocking on the door and asking if we needed towels or trash thrown out every other day. The room was cleaned completely only when we specifically asked, which was once. At night I saw usually one staff member by the front desk. There is no security guard that I saw, meanwhile the front door opens automatically for everyone. There was no ATM in the hotel and the staff didn’t know where we could find the closest one. These are just small details.